FAQs
General Questions
We strongly recommend reading through these guidelines before placing an order. If you have any questions at all, don’t hesitate to email us! Responses are typically sent within 1-3 business days, excluding weekends and holidays.
If an item is out of stock, you can sign up for an email alert when it is restocked on the product page. You can also follow the Instagram for the most recent alerts about any restocks. Some items are not restocked.
You can get a line sheet for wholesale orders by contacting [email protected]. For any inquiries about commissions you can also reach out to [email protected].
Returns & Exchanges
Returns are accepted for domestic orders within 30 days of original purchase date, and as long as items have not been worn or washed and remain in their original condition and packaging. We reserve the right to refuse worn or damaged merchandise, and shipping costs are not refundable. You must contact us before shipping your order back.
Unfortunately, we do not accept returns for international orders.
To request a return, please contact us via the email address that your order was placed under. Please provide your order number and specify which item(s) you want to return, then we will send you a return shipping label. To prevent refund delays, returns must be shipped back within 7 days of the return label being issued. Once your order arrives back to us in good condition, your refund will be issued in the form of original payment, minus return postage fees, and you will receive an email to confirm that the refund has been processed.
If you used a discount code when placing the order, any refund will only reflect the amount you actually paid. If an order is shipped back to us outside of the return window, the order is subject to rejection and may be mailed back to you.
How long does it take to process a return?
The refund process can take up to 7-10 business days upon package arrival to our warehouse. Once processed, you will receive an email notification about your return. Shipping and handling fees are not refundable.
Credit card refunds typically take 5-10 business days to appear on your statement. Gift card refunds will be available immediately on your original gift card.
Can I return an item I received as a gift?
If you were gifted an item but it isn’t what you had in mind, you can return your item for store credit within 90 days of purchase. Please contact us with the gifter’s first and last name, email address, and the item you’d like to return. Once we’ve located the original order, we’ll take care of the rest!
We do not offer exchanges. If you’d like a different item, please return your unwanted item and place a new order.
Domestic Shipping
Current processing time is up to 5 business days from order placement, unless a pre-order item is included. Pre-order items will note the estimated ship date on the product page. Orders including pre-order items will be held until all items are ready to ship together. Processing times may be extended during peak holiday season.
Shipping speeds calculated at checkout refer only to expected transit time once your order has been scanned by the mail carrier and do not reflect the time it takes to pack up your order on our end. Choosing express shipping does not expedite the processing time. We are not in control of and cannot guarantee shipping times, but we will do our best to get your order processed as quickly as possible!
Domestic orders are shipped via USPS or UPS and include a tracking number. Orders are typically shipped out within 1-5 business days from when the order was placed. Orders are shipped Monday through Friday, excluding holidays. Shipping fees are calculated during the checkout process and are based on package weight and the shipping address.
We are able to ship to PO boxes, but you must select USPS Standard shipping at checkout. UPS does not deliver to PO boxes.
Once your order has been fulfilled, you will receive an email with your tracking information. Please wait 24-48 hours for tracking information to update. If you have not received a shipment notification after 3 business days of placing the order, please contact us so we can get you your tracking info.
Please note: Due to so many variables being out of our control, once your order leaves our warehouse we cannot be held responsible for items lost or stolen during transit, and those orders cannot be replaced or refunded. If you are experiencing a potential issue or delay with your order delivery, please contact your local post office or the carrier for the service you requested at checkout for assistance.
International Orders
We offer international shipping to Canada!
Please be aware that international shipments have an estimated transit time of 7-21 days, and can often take longer depending on the destination and carrier service. Tracking will be provided by the carrier, but once the shipment arrives in your country it is then up to your local postal carrier to provide additional tracking, so details will likely be limited or unreliable during transit.
All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the cost of international shipping. Once your order leaves our warehouse, we cannot be held responsible for any items lost in international transit. Packages lost during international transit cannot be replaced or refunded. We do not accept returns or exchanges on any international orders.
All international orders are subject to customs and import fees as determined by the respective country of acceptance, and any additional fees are the responsibility of the customer. These fees cannot be determined in advance and are not covered in the price of international shipping.
We do not offer returns or exchanges on international orders.
We do not control the cost of shipping. These rates are determined by the mail carriers. We'd lower it if we could!
Order Issues
If you think your order may have been lost in transit, we recommend the following:
Wait up to a week to see if it gets delivered. Postal workers sometimes mark a package as delivered because they forgot to drop it off when they were at your stop. If this is the case, it’ll likely be delivered within a few business days.
Ask your neighbors. Sometimes packages are misdelivered, especially if you live in an apartment complex.
Pop by the post office to see if they’re holding it – sometimes they forget to leave pickup notices.
Unfortunately, with so many variables out of our control, once an order is picked up by the mail carrier we cannot be held responsible for any lost or missing packages, and those orders cannot be replaced or refunded. Please contact your local post office for help if you suspect your order has been lost or stolen.
If there was an issue with delivery and your package is returned to us, we will email you to see if you would like your order re-shipped to a different address. If you would like it re-shipped, we will send you an invoice for the new shipping fee. If you are not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order (minus the shipping costs) to the original method of payment.
If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of receiving your order so that we can sort this out for you. Don’t forget to include your order number!
Given the current rise in mail fraud, reports of delivered orders with missing items must be submitted by the purchaser via the email address that the order was placed under.
In the event that you received a defective item, please contact us within 48 hours of receipt and provide your full name, order number, and the quantity of affected items. Please include photos of the issue, and we’ll help you out as soon as possible.